Baseline requirements
The following table summarizes the baseline requirements and recommendations for accessing the Employee Hub.
Hardware
Computer | PC/Mac: We recommend 1GB of available physical RAM after the OS has loaded along with all commonly accessed applications (web, or native to the OS). With careful control, this means it is possible to run Concrete on low-specification hardware with only 4GB of physical RAM; however, it may be prudent to specify 8GB Mobile: We recommend that you run devices that are no more than 4 years old and have a minimum of 1GB of free physical memory (after having loaded all other system and application software)
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Software
Operating system | PC: Microsoft Windows. (Microsoft-supported versions) Apple: Mac OS X. (Apple supported versions) Mobile: iOS (last 3 major versions) for iPhone and iPad / Android (all currently maintained versions)
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Web browser internet | Internet Explorer: This browser is no longer supported Microsoft Edge: Last 5 major versions Safari: Last 3 major versions Google Chrome: Last 5 major versions Firefox: Last 3 major versions
Support of the above browser versions is subject to support by the browser developer.
Other modern browsers will very likely run Concrete services without issue, but they are not part of our formal testing process.
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Network connectivity
Bulk download zip service
Whitelisting
The following URLs, ports, and email delivery services are utilized by Quinyx Employee Hub and may need to be whitelisted by your IT team. Please note that while all of these services are provided via https and wss on port 443, you may want to enable http on port 80 if your user's browsers default to that port.
Registered URLs to whitelist | |
A number of these domains may also require subdomains to be allowed. So for example, retailcloud.net should also allow traffic to any of its subdomains. | concretelogin.com - a separate domain used for user authentication concrete.auth0.com - a backup domain used for user authentication cdn.auth0.com - CDN service used by Auth0 googletagmanager.com - used for analytics to help improve the product google-analytics.com - used for analytics to help improve the product scontent.cdninstagram.com - used for analytics to help improve the product firebaseio.com - enables in-app real-time communication gstatic.com - static assets hotjar.com - used for analytics to help improve the product concrete-one-assets.s3.amazonaws.com googleapis.com google-analytics.com - used for analytics to help improve the product googletagmanager.com - used for analytics to help improve the product firebaseio.com - used for analytics to help improve the product stats.g.doubleclick.net - used for analytics to help improve the product domo.com - used to help our product, support and engineering teams to monitor end-user issues
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Registered URLs to Whitelist where wildcards are not permitted by IT Policy | [brandprefix].retailcloud.net (This will be a custom subdomain for your access) [brandprefix].concretelogin.com one.retailcloud.net one-edge.retailcloud.net one-preview.retailcloud.net api-gateway.retailcloud.net one-api.retailcloud.net download.retailcloud.net download-cloud.retailcloud.net download-dc.retailcloud.net file-uploader.retailcloud.net upload-cloud.retailcloud.net upload-dc.retailcloud.net zipdownload.retailcloud.net thumb-service.retailcloud.net thumbnail-cloud.retailcloud.net thumbnail-dc.retailcloud.net branding.retailcloud.net fonts.googleapis.comiid.googleapis.com (added 7th April 2022)
o189874.ingest.sentry.io (used to help our product, support and engineering teams to monitor end-user issues) |
Registered URLs to Whitelist where wildcards are not permitted by IT Policy | www.googleapis.com securetoken.googleapis.com stats.g.doubleclick.net (used for analytics to help improve the product) www.gstatic.com (static assets) s-usc1c-nss-204.firebaseio.com (enables in-app realtime communication) concrete.auth0.com concrete-one-assets.s3.amazonaws.comcdn.auth0.com scontent.cdninstagram.comstatic.hotjar.com (used for analytics to help improve the product)script.hotjar.com (used for analytics to help improve the product) vars.hotjar.com (used for analytics to help improve the product) in.hotjar.com (used for analytics to help improve the product) ws3.hotjar.com (used for analytics to help improve the product) public.domo.com (used for the display of reports) prod-x-api-uploads.s3-eu-west-1.amazonaws.com uat-x-api-uploads.s3-eu-west-1.amazonaws.com
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Registered URLs to Whitelist where wildcards are not permitted by IT Policy | www.fs.retailcloud.net api.fs.retailcloud.net dialog.fs.retailcloud.net cdn.fs.retailcloud.net process.fs.retailcloud.net assets.fs.retailcloud.net static.fs.retailcloud.net upload.fs.retailcloud.net cloud.fs.retailcloud.ne
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Registered URLs to Whitelist where wildcards are not permitted by IT Policy | upload-us-east-1.filestackapi.com upload-us-west-2.filestackapi.com upload-eu-west-1.filestackapi.com upload-ap-northeast-1.filestackapi.com upload-ap-southeast-2.filestackapi.com
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Email delivery service
Email delivery service | *.amazonses.com (whitelisting of certain email “from” addresses is also possible) |
