Quinyx Knowledge Base
Whether you're building schedules, running payroll, or swapping a shift, the answers you need are right here.
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News and release notes
Read up on new functionality here.
Web app
Learn about Quinyx, our web interface for managers (web.quinyx.com)
Mobile App
Learn about our mobile app which includes features for both staff and managers.
Webpunch
Our web interface for punching in and out on tablets and terminals.
Employee Hub
Connect employees, field managers, and HQ teams via employee communications,
Need help?
Information in how Quinyx super users can access our support portal.
Feedback
Got thoughts? Let us know how we can make your experience even seamless.
Generative AI at Quinyx
Learn more about how we use generative AI.
Featured Article
Salary type rules
Salary type rules allow you to define rules for extra salary types to be generated when an employee punches time on a specific shift. These rules can be defined on individual shifts in Schedule (but not in Base Schedule) as well as on shift type.
Read more Featured ArticleStaying compliant with scheduling
Schedule warnings in Quinyx help you stay compliant while planning your schedule. With Schedule Compliance, Quinyx automatically checks each shift against agreement rules and unit settings, and shows warnings whenever a potential rule violation is detected.
Read more Featured ArticleGet the most out of Quinyx
Managers use Quinyx to match staffing to demand, stay within labor budgets, and meet working-time rules. Frontline employees use it to see their schedule, clock in and out, and request leave from their phone. This article helps you find the right starting point for your role, whether it's your first day working with Quinyx or your fifth year.
Read more
Video Resources
Demand Forecasting
Video Resources
Punches and Attest
Video Resources
Intro to Employee Hub
Frequently Asked Questions
I can't log in to my Quinyx account, what should I do?
If you're having problems logging in to your Quinyx account it might be because:
You've forgotten your password
If you get the error message "Incorrect email and/or password", you may be entering the wrong password.
Solution: You can reset your password by following the steps here. If you don't see the reset password email in your inbox, please check the spam folder.
Your account is locked
If you get the error message "Incorrect email and/or password", your account might be locked. This may have happened for a number of reasons, but most often, it's because you've entered the wrong password too many times.
Solution: Contact your manager. Your manager has admin access and can unlock your account.
There's an issue with the Single Sign-On account provided by your employer
If you're trying to log in through your employer's Single Sign-On portal but you're getting an error message, there may be an issue with your organization's Single Sign-On configuration or your Sign Sign-On user account.
Solution: You need to turn to your manager or internal IT department for help as the login process and credentials are managed by the organization you work for.
How long before I am automatically logged out of Quinyx?
You can set the log-off time in Group management. You can choose between 5 and 60 minutes.
I have an idea about how to improve Quinyx functionality; what should I do?
If you don't find what you're looking for, please share your idea/feedback via the Send us feedback button in the Quinyx web app.